Mumbai Location – I Downtime 15 Oct 2010

Oct 15th, 2010
by tarun.
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Power Issues:-

Though extremely rare that datacenters should suffer power issues, we had a power related outage starting at 12:53 PM to 1:18 PM.
About 50% of the machines were up at 1:18 again many after an un-planned reboot at about 1:18 PM.

Network Issues :_

Of the 2nd half of our machines 50% were powered on and their network restored at 1:53 PM and another 50% were affected by a network issue related to routing rule that wasn’t made static and restored at around 2:14 PM.

We shall individually communicate with all the clients about the downtime issues and provide mitigation solutions.

Posted in: datacenter.

Mumbai Zone down from 5:40 PM to 6:33 PM 6 Oct 2010

Oct 6th, 2010
by tarun.
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5:40 PM The downtime was first noticed, we are working with the datacenter to figure out the issues.
6:10 PM Network Access to about 50% machines restored
6:33 PM Network Access to all machines restored

Root cause analysis report awaited from the Mumbai ISP

Posted in: datacenter.

Mumbai E2E Networks Zone down 8:50 AM to 9:05 AM 16 Sep 2010

Sep 16th, 2010
by tarun.
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9:00 AM Report:-
Our Mumbai Zone is currently down since 8:50 AM 16 Sep 2010, issue was noticed at 8:52 AM first and the escalation process was started.

This is an un-planned network downtime out of direct control of E2E Networks.

While we strive to inform and update our customers but for un-planned network related downtimes our first focus is to follow up with the ISP(s) to get the issue resolved first.

We’ll keep the blog posted in realtime
9:06 AM Report:-

The Mumbai Zone is back, root cause analysis report expected from the ISP soon.

9:32 AM first report from Mumbai ISP :-
Verbal report received from our ISP
‘Faulty Airtel Backbone emergency maintenance procedures caused the downtime according to our Mumbai ISP. Apparently Airtel kept on announcing the Mumbai ISP routes on BGP even while Mumbai ISP’s router was in-accessible to their border router’

Posted in: datacenter.

Independence month discounts

Aug 23rd, 2010
by tarun.
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For immediate release :-
We an India based Hosting and Cloud Computing start-up, aim to help all our peers with equal ambitions and energy to strive and succeed. Hitherto it was only the large media houses and venture backed startups that could do snappy websites using expensive low latency data center facilities in India. We have pulled the powers from large media houses, corporates and venture backed start-ups, by designing special ‘low latency’ hosting services for start-ups at highly competitive rates.

We know long loading times have subtle effects on user behavior as corroborated by many other studies. If you are a start-up competing with big guys hosted locally you know you need to equal or better their snappiness advantages and if your competition is hosted in US then *move to India before your competition does to create an edge*

For technical understanding on why latency matters please refer the blog and make a well informed decision while choosing hosting for your servers in India instead of high latency locations like US if your web visitors are from India.

As a special Independence month offer we’ll waive off 50% of the onetime setup fee on all dedicated server hosting in India if you sign up on or before EOD 31st of Aug 2010. Also avail 5% discount on usage of coupon code [ India-Aug-2010 ] on monthly fees on all our dedicated server hosting in India and Virtual Private Server hosting in India, over and above the other automatic discounts mentioned on our website

For startups who would like to start small please check out our India based VPS server hosting plans starting from Rs. 1799/mo . We offer sane support for even un-managed India based server hosting plans with a lot of free security and scaling advice on application architecture side.

For serious bloggers using E2E Networks VPS servers we provide generous on-demand capacity bursting capabilities for free if you give us a heads up on a breaking news story that could get dugg/slashdotted an hour or two in advance.

Your feedback on how we can bring hosting back to India is important to us and we welcome it at all times just as we welcome traceroutes from everywhere in India to us, regardless of whether or not you are an existing customer of E2E Networks.

Posted in: datacenter, performance.
Tagged: ·

Downtime Delhi Zone-1, Aug 17 2010, 3:25 PM to 3:37 PM as reported by pingdom

Aug 17th, 2010
by tarun.
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Upstream issue at our ISP forced them to re-route us manually. The first pingdom report came in at Aug 17 2010, 3:25 PM IST and the pingdom report for service back up was received at Aug 17, 3:37 PM IST.

This was an un-planned network downtime out of direct control of E2E Networks.
While we strive to inform and update our customers but for un-planned network related downtimes our first focus is to follow up with the ISP(s) to get the issue resolved first.

Posted in: datacenter.

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