Managed Services

Experts for 24/7 Managed Services for your hosting

Managed Services per Server (Dedicated or VPS)
All Tasks are 30 minute tickets
Sign up for managed services is for a minimum period of 12 months and must be pre-paid quarterly
8% off for 10 months pre-payment
16% off for 20 months pre-payment
Free Un-limited e-mail alerts

Managed Operations work on the principle of expert shared resources that cannot be fully utilized for medium(or small) sized operations. For e.g. DNS,  Network Switching expert or e-mail experts may not be required fulltime at your organization and would work best as an outsourced managed service operation.

Server Management
Including
a) Monitoring logs, SMS alerts, Monitoring system login to view performance and fault data
b) Responding to network and Operating System alerts
c) Operating System Security Patches
d) One time performance tuning of webserver an database.
e) Security Updates and oncall(24×7) support for your site:

We support most flavours of Unix including OpenSolaris, Linux(CentOS, RHEL, Debian, Ubuntu) and FreeBSD 6 with most commonly used control panels like CPanel,Ensim, Plesk and Webmin

Application Support
Assessment and deployment into datacenter:
We work with you to understand your application as a developer as well as an operations personnel would understand it and know how the application serves the web/mobile clients and connects to the database etc, what sort of a caching and cache tuning is required at various levels, what sort of database load is generated. We deploy application on a sandbox and figure out its minimal OS package and library dependencies and application config variables we need to know with your help. Various questions are resolved for e.g. for a multi-tenant application if multiple instances can be cleanly deployed on a single machine or if there are changes required for the same or is it better to just deploy each instance in its own virtual machine. We help evaluate the optimal hosting configuration for your application and deploy it into production.

Change management for production hosting environment
Scheduled downtime releases requiring data migration from a previous version, with QA effort in parallel from your team in way that it is possible to rollback. Minor fixes which do not require database schema or service architecture changes are automated by us so they can be done directly by application and UI engineers.

Operations involvement in application development
We will following up on the application development as it happens and pop up to ask annoying questions like ‘why not use X open source library for the same’ , ‘this is best done on flat files rather than database’, ‘best done in a loadbalancer’, ‘why not use this particular engine on mysql for this table’ etc.
We’ll take care of application compatibility with our OS security updates by trying out the application in a sandbox with the updates before we apply them to production environment. We actively monitor bug tracking system, developer mailing lists and CVS/SVN/code repository commits for the application if you provide us the access to the same, sometimes providing un-wanted advice, and keep your application’s production deployment and upgrade process up to date.

We help avoid silos of development teams and managed services teams, because once created these are difficult to break later when you need to scale up rapidly at low cost and then people tend to throw the things over the walls resulting in capital intensive purchases of large datacenter/co-location facilities with loadbalancers/firewalls/’application accelerators of various type’ etc. and higher operational expenses due to added complexity.