Managed Services

Managed Services: Dedicated Server Hosting.

Managed Services per Server (Dedicated or VPS or Cloud).

Sign up for managed services is for a minimum period of 1 month and billing is done from 1st of the month to last of the month, there is no pro-rated fractional billing.

Managed services whenever terminated and restarted again after a gap period would attract Re-provisioning Fee.

Plan	Managed-1	Managed-5	Managed-10	Managed-20	Managed-50
Re-provisioning Fee	2500 INR	5500 INR	9500 INR	18500 INR	35500 INR
Monthly Fee	2500 INR	5500 INR	9500 INR	18500 INR	35500 INR
Max No. of Servers Managed	1	1	1	2	4
Cost per Additional Server per month	NA	NA	7500 INR	7500 INR	7500 INR
Maximum Tickets per month	3	5	10	20	50
Maximum hours spent per month	3	6	11	21	51
Cost per additional hour spent	2000 INR	1500 INR	1100 INR	1000 INR	900 INR
Number of Named Contacts	1	1	2	3	5
Cost per Additional Named Contact per month	NA	NA	2500 INR	2500 INR	2500 INR
Response Time during Working hours	10 hours	5 hours	4 hours	3 hours	2 hours
24×7 Automated Monitoring/Un-limited SMS alerts
OS Security patches
User requested tasks
Log Monitoring
Application deployments
One-on-one phone support
Dedicated account Manager

All prices above attract service tax @ 12.36%.

SSL CERTIFICATES

Managed Operations work on the principle of expert shared resources that cannot be fully utilized for medium(or small) sized operations. For e.g. DNS a Network Switching expert or e-mail experts may not be required fulltime at your organization and would work best as an outsourced managed service operation.

Server Management

Including

a) Monitoring logs, SMS alerts, Monitoring system login to view performance and fault data.

b) Responding to network and Operating System alerts.

c) Operating System Security Patches.

d) One time performance tuning of webserver an database.

e) Security Updates.

f) Indian timezone support 16 hours a day, 7 days a week on email based ticketing system, on call for emergencies.

g) 96 Backup recovery point objectives using Continuous data protection software.

We support most flavours of Linux(CentOS, Debian & Ubuntu) with only Open Source control panels including Webmin. We don’t provide support for proprietary control panels as they introduce too many security issues.

Application Support

Assessment and deployment into datacenter:

We work with you to understand your application as a developer as well as an operations personnel would understand it and know how the application serves the web/mobile clients and connects to the database etc, what sort of a caching and cache tuning is required at various levels, what sort of database load is generated. We deploy application on a sandbox and figure out its minimal OS package and library dependencies and application config variables we need to know with your help. Various questions are resolved for e.g. for a multi-tenant application if multiple instances can be cleanly deployed on a single machine or if there are changes required for the same or is it better to just deploy each instance in its own virtual machine. We help evaluate the optimal hosting configuration for your application and deploy it into production.

Change management for production hosting environment

Scheduled downtime releases requiring data migration from a previous version, with QA effort in parallel from your team in way that it is possible to rollback. Minor fixes which do not require database schema or service architecture changes are automated by us so they can be done directly by application and UI engineers.

Operations involvement in application development

We will following up on the application development as it happens and pop up to ask annoying questions like ‘why not use X open source library for the same’ , ‘this is best done on flat files rather than database’, ‘best done in a loadbalancer’, ‘why not use this particular engine on mysql for this table’ etc. We’ll take care of application compatibility with our OS security updates by trying out the application in a sandbox with the updates before we apply them to production environment. We actively monitor bug tracking system, developer mailing lists and CVS/SVN/code repository commits for the application if you provide us the access to the same, sometimes providing un-wanted advice, and keep your application’s production deployment and upgrade process up to date.

We help avoid silos of development teams and managed services teams, because once created these are difficult to break later when you need to scale up rapidly at low cost and then people tend to throw the things over the walls resulting in capital intensive purchases of large datacenter/co-location facilities with loadbalancers/firewalls/’application accelerators of various type’ etc. and higher operational expenses due to added complexity.

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